FAQ
Q: Can I add or change items after completing an order?
A: Unfortunately, our system doesn't allow for changes to orders once they're placed. Provided your order has not yet shipped, you can cancel it. In that case, you would need to cancel the order first, then place your order again.Q:
Q: How can I order a product not listed in the shop?
A: If you can't find the product you're looking for on our website, you may be able to make a special order through approved vendors or associations. If you would like to make a special order, please email us at acupstudiojp@outlook.com. Please include the product you want, the quantity, and the approximate price range. We will do our best to arrange the product you request or arrange direct contact with the supplier.
Q: Is ordering from A Cup Studio secure?
A: Ensuring that you can shop at A Cup Studio with confidence is of utmost importance to us. This A Cup Studio uses VeriSign SSL certification and personal information and credit card information is encrypted. All customer data we hold is protected against unauthorized access. Your information will never be leaked to a third party.
Q: How can I know that my privacy is protected?
A: A Cup Studio takes all necessary measures to protect the privacy of our members and customers. Our privacy policy is available for your review here.
Q: Can I choose the font (format) for engraved items?
A: We can express any text or pattern on ceramics.
Q: How are the items I order shipped?
A: A Cup Studio arranges shipping in the best way possible for your order, but we generally use a trackable delivery service (Yamato delivery). Shipping and handling fees are added at checkout. The amount may change without notice.
Q: What are the policies regarding returns?
A: A Cup Studio accepts returns and exchanges within 30 days of purchase, for non-customized, non-special order items that are in resaleable condition.
Q: What are the disclaimers regarding rights and responsibilities?
A: We strive to provide you with the most up-to-date and accurate information. Product details, specifications, and prices are subject to change without notice, and we reserve the right to make revisions as necessary. In case of errors, we have the right to make adjustments to orders, edit order contents, and correct errors on our website.
Company Information:
Hong Kong Houfatchoi E-Commerce CO., Ltd
Certificate No. 76184696
Address: Flat 7022 BLK D 7/F TakWing Industry BLDG 3 TsunWen Road TuenMun NT HONG KONG